By viewing and using this website you are agreeing to have read and accept the following terms and conditions of use.

If you do not agree to these terms or if you are dissatisfied with any portion of this website your sole and exclusive remedy is to discontinue use. We may change these terms and conditions at any time. Any changes to these terms apply from the time they are published on this site.

For the purposes of these terms and conditions, "this website", "we" and "our" shall mean Around Waiheke Tours Ltd.


Information on this website may change at any time and is provided "as is". Every effort has been made to ensure the information on this site is accurate and up to date. However, we accept no responsibility for any errors, omissions or inaccuracies in the information. The provision of information on this website will not constitute any representation, warranty or undertaking (either express or implied) that the information is correct or that the information is current and up to date. The contents are not a substitute for specific advice for your particular circumstances and should not be relied upon as such.

You must take your own precautions to ensure that the process, which you employ for accessing this web site, does not expose you to the risk of viruses, malicious computer code or other forms of interference, which may damage your own computer system. We will not be liable for any loss, damage, cost or expense whatsoever suffered as a result of use of this site, inability to use this site, reliance on the information on this site or through directly or indirectly applying information on this site or its services.

If you are using this website or purchasing goods for business purposes, you agree that the New Zealand Consumers Guarantees Act 1993 does not apply.


This website contains price information. If purchasing from outside of New Zealand, the price advertised may not be the same price charged to the credit card account due to exchange rate fluctuations.

This means that because we are based in New Zealand, we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed. So if you purchase on this website, you will always be charged the equivalent in New Zealand dollars at the bank exchange rate of the day.


Your payment is processed through third party payment providers (eWAY Payment Gateway or PayPal), who secures all your customer and credit-card data with military-grade software and servers, and the highest level of encryption available. Around Waihke Tours will not store or transfer any of your credit card information. All data is transferred using the third party providers secure servers.


  • If you cancel your tour within 2 days of the date booked you receive NO REFUND.
  • If you cancel your tour between 2 and 7 days you receive a 50% refund if applicable.
  • Some vouchers are sold under special conditions.
  • If you cancel a tour at 7 days or more a $40.00 administration fee applies.
  • Special conditions apply to group bookings.

Travellers Insurance

Around Waiheke Tours recommends you have adequate travellers insurance that covers illness, delays, loss of property and all the other stuff insurance policies are good for.

Use of our Services

Passengers must pay for tours prior to embarkation.

To consume alcohol at the venues, passengers must be able to prove they are over 18 years of age.

Around Waiheke Tours reserves the right to use alternate (vehicles with extra capacity) and operators.

Around Waiheke Tours reserves the right to alter any part of the itinerary without notice.

Around Waiheke Tours is not obliged to refund the price of cancelled bookings.

Around Waiheke Tours is not obliged to take groups of more than 8 on their (public) tours.

Passengers who soil or vomit in the bus will be charged a cleaning fee of $50-$150.

Children not permitted.

Our tours are specifically designed for the enjoyment of adults. Nobody under the age of 18 years is permitted on our tours.

Late arrivals and missed pickups

There is NO REFUND for passengers who miss the bus because they changed their pick-up location and didn’t tell us.

Turn up late and you will miss your tour. Around Waiheke Tours does not wait for latecomers.  If your ferry runs late we will wait for it's arrival.

Other passengers don’t want to spend their tour time sitting at a bus stop. Around Waiheke Tours will leave the designated departure points at the times stated. If you are not at the pick-up location at the scheduled departure time, we will leave without you.

There is NO REFUND for passengers who fail to get to the pick-up location at the scheduled departure time.

Travelling on Around Waiheke Tours buses

Around Waiheke Tours buses are not party buses.

The consumption of alcohol is NOT permitted on the bus. Intoxicated and drunken behaviour will not be tolerated. Unruly passengers causing disturbance will be removed from the bus, no refunds will be given.

Bringing your own food or drink is not allowed in the venues. Venues have the right to refuse service and refuse admission.

Around Waiheke Tours will not be held responsible for any damage caused intentionally or otherwise to people or property/venues and the passengers and / or organiser will be held liable to cover any additional costs incurred.

Private tours and social groups.

When you book a Around Waiheke Tours private tour we will ask for credit card security at the time of booking and an deposit of 50%. Full payment is required before the tour commences.

Reduced passenger numbers in group bookings will not be refunded. If you wish to cancel a private tour you must inform Around Waiheke Tours by email.

If you cancel an Around Waiheke Tours private tour within 7 days you receive NO REFUND. If you cancel an Around Waiheke Tours private tour between 7 - 30 days you receive a 50% refund. If you cancel an Around Waiheke Tours private tour at 30 days a $100 administration fee applies.

Other websites

We are not responsible for, and have no knowledge of, or control over the content of, any other websites linked to from this website. Links to other websites are provided for your information and convenience only. We accept no liability for the content of those websites, and the use of any information on any linked website is at your sole risk.

Intellectual Property

Around Waiheke Tours and any other persons expressly indicated on this site, owns or has rights to use all proprietary and intellectual property rights on the site and its contents (including, without limitation, copyright, logos and trade marks). Around Waiheke Tours welcomes use of this site for your non-commercial use provided that you do not remove any copyright, trademark and other proprietary notices contained in the content.

You may not copy, display or redistribute for commercial purposes any portion of the information on this site without our express permission. Around Waiheke Tours and its suppliers do not grant any express or implied rights to use materials on this site. You agree not to copy, republish, frame, transmit, modify, rent, lease, loan, sell, assign, distribute, license, sublicense, reverse engineer, or create derivative works based on this website or its contents except as expressly authorised herein.

Any rights not expressly granted in these terms and conditions are reserved.


Around Waiheke Tours respects and maintains your right to privacy.

We do not collect private or personal information from this web site unless you willingly and expressly provide it. We will ask you when we need information that personally identifies you (personal information). Generally, this information is requested when purchasing. Personal information includes: name, address, email and telephone number.

We will not disclose any of your personal information except when:

  • we have your permission
  • it is required for the delivery of our services to you
  • is required by law or in the good fail belief that such action is necessary
  • to protect the users of Around Waiheke Tours Ltd, its clients or the public
  • to alert you to special offers, updated information and other new services

We will never rent, sell or barter your personal information to a third party for purposes unrelated to your use of our services. We occasionally use other companies to provide services on our behalf, including answering customer questions about products or services, sending mail and processing registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Around Waiheke Tours Limited may send out periodic e-mails relating to delivery of our services. You will not be able to choose to unsubscribe to these mailings, as they are considered an essential part of the service you have chosen.

Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information that you transmit to us. Accordingly, any information that you transmit to us is transmitted at your own risk. However, the information submitted via this site once received is held in confidence. Your information will be stored in our customer database and only Around Waiheke Tours staff or their authorised representatives have access to this database. We may use this information to contact you in response to queries or send you news and information from time to time which we believe may be useful to you.

You may ask us to provide a copy of any personal information we might hold about you and ask that we correct any details that may no longer be correct. This can be done by contacting us.

Site Activity Tracking

We use analytics technology such as Google Analytics to measure your use of our site. Such tools use "cookies", which are text files placed on your computer. Cookies do not capture or track any personal information and cannot identify you as an individual.

You may refuse the use of cookies by selecting the appropriate settings on your browser. However please note that if you do this you may not be able to use the full functionality of this website.

Any information gathered about your use of this site is only used to help us improve the content or layout of this website. It is not used for marketing purposes. The information generated by the Google Analytics cookie about your use of this website is transmitted to and stored by Google on their servers.

Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and internet usage. Google will not associate your IP address with any other data held by Google. You may wish to read Googles privacy policy or the Google Analytics Terms of Service.


Around Waiheke Tours is a New Zealand owned company.

These terms and conditions are governed by the laws of New Zealand and you consent to the exclusive jurisdiction of the Courts of New Zealand in all disputes arising out of or relating to the use of this site.

Go to top